Get Live Support

Login in into our system and click the "Support" button in the navigation bar. You can request live support from our support team on this page.


Integration Features

Current limitations

Getting Started with Upgreats

How to log in

Click the "Log in" link in the url


Click the "Cloudbeds" button to log on wiht you Cloudbeds account.

Connect to Apps for the first time

After you have connected with the Upgreats app, the screen below opens and you can configure your hotel.

 

-          Click on Settings

-          Go to the General tab

-          Fill out your hotel details information

-          Click on the Save button that is below in the screen

 

 

-          Contact our Support Team to request the connection with Upgreats and to set up your account

-          Provide the email address you used to create your Upgreats account

-          Provide the 2 languages in which you wish that your guests are addressed. You may choose from German, English, Dutch and French

-          When the connection is activated, we will contact you. This may take 1-2 days

 

Set-up your Hotel

Upgreats offers you the possibility to set-up your landing page and pre-arrival email in corporate identity.

-          Click on Settings in the Menubar

-          Go to the Styling tab

-          Fill out all required fields

-          Upload your logo

-          Upload the desired picture to be used on the Landing page

-          Upload the desired picture to be used in the email header of the Pre-arrival email

-          Click on the Save-button that is below in the screen

 


 

Set-up your Premium Services

After filling out all your Hotel settings, you can start adding your Premium Services. Upgreats offers the possibility to use the predefined Premium Services or to create your own custom Premium Services.

-          Click on Premium Services in the Menubar, a list of all predefined Premium Services will appear

 

Adding a new predefined Premium Service:

-          Click on arrow after Create Predefined Premium Service and select the Premium Service of your choice

-          Click on Add

-          The Premium Services will appear in the list of Your Premium Services

 

Changing a predefined Premium Service:

-          Click on the pencil at the end of the line of the Premium Service you wish to change:

-          A new screen opens:

 

-          Fill out the required fields under General Configuration

-          Choose the desired availability of the Premium Service under Availability

-          Under Pricing, Rates and Service Configuration you need to fill out:

-          Sub Service

-          Code

-          Rate Unit

-          Regular Rate

-          Early Bird Rate

-          check the checkbox Configurable amount in case you wish that guest can specify the amount of the Premium Service

-          Under Language and Text you choose the desired text that will be added to your Premium Service

-          Under Picture you can choose the desired picture you wish to be shown

-          Click on Save to save your changes

 

Every adjustment you make to the Premium Service is directly shown on the screen (right), so you are able to check the lay-out immediately!

 

Creating a custom Premium Service:

Besides the Predefined Premium Services, Upgreats offers you the opportunity to create a custom Premium Services just for you!

 

-          Click on arrow after Create Custom Premium Service

-          A new screen opens:

 

-          Fill out the required fields under General Configuration

-          Choose the desired availability of the Premium Service under Availability

-          Under Pricing, Rates and Service Configuration you need to fill out:

-          Sub Service

-          Code

-          Rate Unit

-          Regular Rate

-          Early Bird Rate

-          check the checkbox Configurable amount in case you wish that guest can specify the amount of the Premium Service

-          Under Language and Text you fill out your customized text that will be added to your Premium Service

-          Under Picture you can upload and choose your custom picture you wish to be shown

-          Click on Save to save your changes

 

Every adjustment you make to the Premium Service is directly shown on the screen (right), so you are able to check the lay-out immediately!


Disconnect from Upgreats

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